Customer FAQ
Müşteri SSS
Frequently asked questions for our customers about products, orders, and services.
Ürünlerimiz, siparişleriniz ve hizmetlerimiz hakkında sıkça sorulan sorular.
Products & Services
Ürünler ve Hizmetler
KREA Makina specializes in steel manufacturing including hydraulic oil tanks, steel assemblies, precision machined components, construction equipment parts, agricultural components, buckets & attachments, burner housings, steel construction, and industrial silos. We serve 33+ countries with ISO 9001, ISO 3834, and EN 1090 certifications.
Our facilities in İzmir include welding shop (5,000 m²), CNC machining center (2,000 m²), sheet metal department (3,000 m²), and painting facility (1,500 m²). We can handle projects from prototype to mass production with our advanced manufacturing capabilities.
Yes, we specialize in custom manufacturing solutions. Our engineering team works closely with customers to develop tailored products that meet specific requirements. We offer design support, prototyping, and full-scale production services.
KREA Makina holds ISO 9001:2015 (Quality Management), ISO 3834-2 (Welding Quality), EN 1090-1 (Steel Construction), and CE marking certifications. We also comply with REACH and RoHS directives for international markets.
Orders & Delivery
Siparişler ve Teslimat
You can place an order by contacting our sales team via email at sales@krea.tr or by phone at +90 232 877 11 99. Our team will guide you through the quotation and ordering process.
Lead times vary depending on product complexity and order volume. Typically, standard products require 4-8 weeks, while custom projects may take 8-16 weeks. We provide detailed timelines during the quotation process.
Yes, we export to 33+ countries worldwide. We handle all export documentation, logistics coordination, and work with trusted freight partners to ensure safe and timely delivery.
Yes, we provide real-time order tracking through our customer portal. You can monitor production progress, quality inspections, and shipment status online.
Quality & Support
Kalite ve Destek
We implement comprehensive quality control at every production stage including incoming material inspection, in-process monitoring, final inspection, and documentation. All products are tested according to relevant standards and customer specifications.
Yes, we offer comprehensive after-sales support including technical assistance, spare parts supply, and warranty services. Our customer support team is available to help resolve any issues.
We provide a 12-month warranty on manufacturing defects from the date of delivery. The warranty covers material and workmanship issues but excludes normal wear and tear or misuse.